Send OTPs, order updates, and support conversations from one dashboard and one set of APIs. No separate contracts per channel, no switching tools when a customer moves from SMS to WhatsApp.
Enable seamless, real-time communication across channels to boost engagement and simplify business interactions.
Zapim runs WhatsApp, RCS, SMS, voice, and email through one API, so your team builds once and reaches customers wherever they reply.
Send and receive messages through the official WhatsApp Business API, order confirmations, support replies, and marketing campaigns approved by Meta, tracked in one inbox.
Send RCS messaging with branded sender profiles, carousels, and buttons customers can tap without leaving the thread — built for Android's rich messaging inbox.
Deliver OTPs, alerts, and promotional SMS through direct operator routes, with delivery reports you can check per message, not just per campaign.
Run inbound and outbound calls, IVR menus, and voice broadcasts through a voice API that connects to your existing number or a new virtual one.
Send transactional and marketing email at volume, with the same delivery reporting you get on SMS and WhatsApp — no separate email tool to maintain.
Deploy an LLM-powered voice agent that answers calls, understands intent, and resolves queries or books appointments live, then hands off to a human when it can't.
SMS, WhatsApp, RCS, voice,AI Voice Agent and email in one thread view per customer, not five separate tabs.
Read rates, bounce rates, and click-through by channel, exportable as PDF, Excel, or CSV.
Connect to your CRM, e-commerce store, or internal tools with documented REST APIs and webhooks.
Messages sent through DLT-registered SMS routes and Meta-approved WhatsApp templates, with data encrypted in transit.
Banks and NBFCs use Zapim to send OTP alerts, fraud warnings, and transaction confirmations across voice, SMS, and WhatsApp, routed through DLT-registered channels so messages reach customers without getting blocked by telecom filters built for financial-sector compliance.
Airlines, hotels, and travel agents use Zapim to send booking confirmations, check-in reminders, and delay alerts the moment a flight or train status changes — in the traveller's own language, across SMS and the WhatsApp Business API, without a separate tool for each route or region.
Clinics and hospitals use Zapim to send appointment reminders, prescription refill alerts, and test-result notifications over WhatsApp and SMS — cutting down on missed appointments and front-desk call volume, with message content handled through encrypted, patient-data-safe channels.
D2C brands and marketplaces use Zapim to send cart-recovery messages, COD verification prompts, and delivery-day updates over WhatsApp and SMS — tied directly to order management systems, so a status change triggers the message instead of a support agent typing it manually.
A single dashboard visualizing performance across SMS, WhatsApp, RCS, Email, and Voice — giving real-time insights into delivery, engagement, conversions, and ROI.
Breakdowns per channel (SMS, RCS, WhatsApp, Voice, Email) showing CTR, read rate, bounce rate, user activity, and revenue impact.
Export detailed reports in PDF, Excel, or CSV with filters for campaigns, time periods, regions, and message categories.
Create campaigns with real-time device previews for SMS, WhatsApp, RCS cards/carousels, and Email templates before sending.
With years of experience in the IT industry, our certified professionals bring deep knowledge and proven solutions to every project
A CPaaS platform (Communications Platform as a Service) is a cloud platform that gives businesses API access to messaging channels instead of building carrier connections in-house. Zapim's CPaaS platform covers WhatsApp Business API, SMS, RCS, voice, and email through one dashboard and one set of credentials.
CPaaS is built for developers to embed communication into their own apps and workflows via API; UCaaS is a ready-made internal tool for team calling, chat, and video. If you're sending customer-facing messages triggered by events in your own systems — order updates, OTPs, appointment reminders — that's a CPaaS use case, which is what Zapim is built for.
The WhatsApp Business API is Meta's interface for sending and receiving WhatsApp messages at scale from your own systems, with multiple agents, automation, and CRM integration. The free WhatsApp Business app is built for one person replying manually from a phone. Businesses moving past a few hundred conversations a day typically need the API, which Zapim provisions and manages.
DLT (Distributed Ledger Technology) registration is a TRAI requirement for any business sending promotional or transactional SMS to Indian mobile numbers — messages sent without it get blocked by telecom operators. SMS sent through Zapim runs on DLT-registered routes, so this is handled as part of onboarding rather than left to the client to sort out separately.
RCS (Rich Communication Services) is a messaging standard that adds branded sender profiles, images, carousels, and tappable buttons to what is otherwise a text-only SMS thread — it renders in the same default messaging app on Android without requiring the customer to install anything. Zapim supports RCS as a channel alongside SMS, so the same campaign can fall back to plain SMS on devices that don't support rich messaging.
Yes, through documented REST APIs and webhooks. Most standard CRM, help desk, and e-commerce setups connect without custom middleware; more specific integrations depend on what system you're running.
Yes. Zapim sends messages through the official WhatsApp Business API using Meta-approved templates, not an unofficial or scraped integration — which matters because unofficial WhatsApp tools risk number bans.
