Zapim is a next-generation customer engagement platform that helps businesses simplify, automate, and scale real-time communication across digital channels. From intelligent messaging to AI-driven automation, Zapim enables brands to create meaningful conversations that deliver measurable impact.
Connect with your customers effortlessly through channels like WhatsApp, SMS, RCS, and more, all managed through a single, intuitive dashboard.
Eliminate manual workflows and repetitive tasks by deploying AI Agents that understand customer intent, take context-aware actions, and drive conversions.
With enterprise-grade infrastructure and strict data controls, Zapim ensures every communication remains secure, reliable, and compliant as your business grows.
Capture, qualify, and route leads automatically through conversational journeys that increase conversion rates and reduce response time.
Guide customers to the right product with personalised recommendations and real-time suggestions that simplify decision-making and boost satisfaction.
Automate payment reminders, reduce delays, and improve recovery rates with empathetic, human-like communication that enhances customer trust.
Handle order tracking, updates, and returns seamlessly within chat, ensuring a smooth and satisfying post-purchase experience for every customer.
Resolve routine queries instantly while smoothly escalating complex issues to human agents, ensuring faster resolutions and superior customer experiences.
Empower your business with AI-driven automation that goes beyond simple replies — streamlining complex processes, personalising engagement, and driving real results across every customer touchpoint.
Let AI Agents execute complex actions autonomously, boosting efficiency across sales, support, and operations.
Each Agent is trained on specific business goals, ensuring relevant and effective communication with every interaction.
Zapim ensures every interaction stays compliant and consistent with your brand’s tone and policies.
Powered by advanced reasoning models and contextual intelligence, Zapim AI Agents connect conversations to outcomes through real-time data and automation.
Each interaction is analysed to identify customer intent, sentiment, and context—helping the Agent adapt its responses dynamically for meaningful engagement.
Built on reasoning models, Zapim AI Agents evaluate multiple data points to take the most relevant next step, whether it’s suggesting a product, scheduling a task, or initiating a transaction.
The Agents integrate directly with tools, CRMs, and APIs to complete tasks instantly, turning conversations into connected, goal-driven experiences.
Every conversation helps the Agent improve through feedback loops and performance data, ensuring it becomes more accurate, responsive, and business-aligned over time.
Turn every customer interaction into a growth opportunity using intelligent automation, contextual understanding, and personalised engagement.
Traditional chatbots follow predefined scripts, while Zapim AI Agents understand context, learn from interactions, and take real actions, such as processing orders or managing leads autonomously.
Not at all. Zapim offers a low-code interface, allowing teams to design, configure, and deploy AI Agents quickly without technical expertise.
Yes. Zapim AI Agents connect seamlessly with CRMs, ERP tools, communication platforms, and payment gateways through built-in APIs and integrations.
Absolutely. Zapim follows strict data protection standards and guardrails to ensure full compliance with privacy and security regulations.