Introduction

At Zapim, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how QUICK SMS NETWORK PRIVATE LIMITED ("Zapim", "we", "us", or "our") collects, uses, discloses, and safeguards your data when you use our website, mobile applications, or services including Bulk SMS, WhatsApp Business API, Toll-Free Numbers, and Omnichannel solutions.

Company Information

Zapim is operated by QUICK SMS NETWORK PRIVATE LIMITED, a company incorporated in 2020 under the laws of India. Founded by Mr. Samiulla Shaik and Mrs. Pooja Pahwa, we provide secure, scalable, and compliant communication solutions to businesses across India.

Information We Collect

1. Personal Information: Name, email address, phone number, company name, billing details, and any other information you provide when registering or using our services.
2. Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and interaction with our platform.
3. Communication Data: Content of messages sent via Bulk SMS, WhatsApp API, or Toll-Free services (only for delivery and compliance purposes).
4. Payment Information: Encrypted payment details processed through secure third-party gateways (we do not store full card details).

How We Use Your Information

1. To provide, operate, and maintain our services.
2. To process transactions and send billing notifications.
3. To improve customer support and respond to inquiries.
4. To send service updates, security alerts, and administrative messages.
5. To monitor and analyze usage patterns to enhance user experience.
6. To comply with legal obligations and prevent fraudulent activity.

Data Sharing and Disclosure

1. Service Providers: We may share data with trusted third-party vendors (e.g., SMS gateways, cloud hosting, analytics) who assist in delivering our services.
2. Legal Compliance: We may disclose information if required by law, court order, or government authority.
3. Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
4. We do not sell your personal data to third parties for marketing purposes.

Data Security

We implement industry-standard security measures including encryption, firewalls, and secure server infrastructure to protect your data. However, no method of transmission over the internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Message logs required for DLT compliance are retained as per TRAI regulations.

Your Rights

• Access, correct, or delete your personal information.
• Opt-out of promotional communications.
• Request data portability or restriction of processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@zapim.com.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze traffic. You can control cookies through your browser settings. Third-party analytics (e.g., Google Analytics) may also collect anonymized data.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

Third-Party Links

Our platform may contain links to external sites. We are not responsible for the privacy practices of such websites. We encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in New Delhi.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

QUICK SMS NETWORK PRIVATE LIMITED
Email: support@zapim.com
Phone: +91 7065580655
Address: 32, 33, 3rd Floor, A-1 Block, New Delhi, DL 110059