99.9% Uptime Guarantee
of consumers will outright stop doing business with a brand after a bad experience.
CPaaS (Communication Platform as a Service) is the ultimate toolkit for digital communication. It’s not just a service, it’s the foundational technology that allows you to instantly integrate voice, SMS, WhatsApp, and more into your existing apps and systems using simple, powerful APIs.
Integrate voice, SMS, and chat easily with a single, powerful platform.
Automated AI support provides instant, context-aware answers 24/7/365.
Access all communication channels instantly with a comprehensive, future-proof suite of APIs.
Get fast, efficient, human-led assistance and join an active community of users.
Count on high uptime and reliability with a carrier-grade network and direct connections.
Effortlessly connect our tools with your existing CRMs, ERPs, and marketing platforms today.
Your data is protected by bank-level encryption and full compliance with local regulations.
Enjoy transparent costs and customizable pricing models that perfectly adjust to your needs.
Partner with a vendor who innovates and scales with your business's future global reach.
See what existing customers and industry analysts say about our proven performance.
For Unified Communications, including SMS/MMS, OTT Messaging (WhatsApp), Voice, Video, Email, and Verification.
Low-Cost Model allows businesses of all sizes to pay per message or call minute, not for complex infrastructure.
of consumers will outright stop doing business with a brand after a bad experience.
consumers would prefer a two-way conversation with the brands
Choosing Zapim means choosing reliability, scale, and local expertise. We empower your communication strategy with a platform designed for maximum impact and security.
Our optimised routing ensures over 99% of your critical messages reach their destination instantly.
Built to handle millions of messages per minute, our platform features bank-level data encryption and secure APIs to protect your business and customers while easily scaling from SMB to enterprise needs
Our Unified Omnichannel API lets you manage every channel from a single, intuitive dashboard, ensuring a seamless, contextual experience across the entire customer journey.
Our easy-to-use, well-documented APIs mean you can integrate in days, not months. You can launch new features and campaigns faster than the competition.
Stop wasting money on complex infrastructure. Our Pay-As-You-Grow model and optimised routes reduce operational costs and boost customer acquisition efficiency.
Use our AI-Backed Personalisation to send the right message at the perfect time on the best channel, dramatically improving open rates, click-throughs, and sales.
Deliver telehealth appointments, automated reminders, and urgent patient notifications via SMS or WhatsApp to ensure timely care.
Provide tailored account notifications, payment reminders, updates, and crucial multi-factor authentication (MFA) for secure transactions.
Streamline reservation and booking management, send real-time check-in notifications, and enable up-front crisis communication with guests.
Automate repeatable processes like shipping notifications, order confirmations, and abandoned cart alerts. Also facilitates selling via chat.
Send users accurate tracking notifications and delivery alerts. Allows customers to change the time or location of deliveries via simple chatbot interaction.
Automate service reminders, recall alerts, and test drive scheduling. Provide immediate in-chat support for vehicle information and updates.
CPaaS is a set of building blocks (APIs) for developers to embed communication features into existing applications (like a CRM or mobile app). UCaaS (Unified Communications as a Service) is a ready-to-use, all-in-one platform for internal team communication (like a corporate phone system). CCaaS (Contact Centre as a Service) is a ready-to-use, cloud-based call/contact centre solution.
Our model is Pay-As-You-Grow. You pay only for the communication resources and volume you consume (e.g., per SMS, per minute of voice call, or per WhatsApp conversation). There are no expensive upfront infrastructure costs or long-term contracts required for basic usage.
Yes. Our infrastructure is carrier-grade, built for geo-redundancy, and designed to handle millions of messages and transactions per minute. We guarantee industry-leading deliverability and uptime, crucial for critical communications like OTPs and alerts.
Absolutely. Zapim provides well-documented REST APIs and SDKs for easy integration with virtually any application. We also offer pre-built connectors for popular platforms like Salesforce, HubSpot, and other major CRMs to accelerate your time-to-market.