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Travel & Hospitality

Make Every Journey Effortless and Connected

Zapim makes travel smooth, personal, and stress-free. Our smart platform connects you with airlines, hotels, and travel brands through instant, secure updates—keeping you informed and cared for throughout your journey.

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ABOUT

Smarter Travel Communication for Modern Guests

Zapim brings clarity and convenience to your travel experience. From your first booking to your final check-out, our AI-powered tools make every interaction seamless and personal—helping you receive real-time updates, quick support, and meaningful offers tailored to your preferences.

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Booking & Pre-Arrival

Get instant booking confirmations, travel reminders, and warm welcome messages that help you start your trip with confidence.

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Check-In & Stay

Enjoy easy digital check-ins, quick responses to your service requests, and smooth coordination for everything from room upgrades to dining reservations.

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Post-Stay & Loyalty

Receive thank-you messages, special offers, and travel tips that keep your next journey closer than you think.

OUR SOLUTIONS

CPaaS Solutions Designed for Travel & Hospitality Communication

WhatsApp

WhatsApp

Stay effortlessly connected with your travel providers through instant WhatsApp messages for booking confirmations, concierge chat, itinerary updates, and local experience tips, all within a convenient, familiar app you already use daily.

SMS Alerts

SMS Alerts

Receive timely SMS reminders for flight schedules, hotel check-ins, and exclusive travel deals, even when you’re offline, ensuring you never miss important updates while on the move.

Voice Calls

Voice Calls

Get smooth, friendly AI-assisted calls that confirm reservations, share feedback, or suggest upgrades, helping you manage your travel plans hands-free and stress-free wherever you are.

RCS Messages

RCS Messages

Experience rich, interactive travel updates with dynamic visuals for schedules, boarding details, and room amenities, making your journey more engaging, informative, and enjoyable from start to finish.

Email Updates

Email Updates

Stay organised with well-timed emails containing booking confirmations, itinerary summaries, billing details, and travel newsletters designed to match your preferences and enhance your travel experience.

Customer Experience

Connected Guest Experiences at Every Stage

Zapim enables hotels, airlines, and travel brands to deliver personalised, secure, and responsive guest communication across every stage of the journey.


Verified Security

Your privacy and peace of mind matter. Zapim safeguards every communication and booking detail using advanced encryption technology, ensuring your personal data and travel information remain protected throughout your entire journey, across all devices.

Verified Security

Instant Updates

Never miss a moment while travelling. Zapim keeps you instantly informed about any changes to your flight schedule, hotel stay, or tour plans, sending real-time notifications that help you adapt effortlessly and stay relaxed.

Instant Updates

24/7 Assistance

No matter where you are in the world, Zapim’s AI-powered concierge is always ready to help, answering your travel queries, arranging services, and resolving issues instantly, ensuring smooth experiences round-the-clock.

24/7 Assistance

Personalized Rewards

Zapim recognises your preferences and elevates each journey with exclusive offers, curated experiences, and loyalty benefits designed just for you, making every trip more rewarding, comfortable, and truly unforgettable.

Personalized Rewards
Tools

AI Communication Tools Built for Travel & Hospitality

Email Updates
Email Updates

Receive beautifully organised travel emails that include booking confirmations, itineraries, and billing details, all delivered securely and tailored to match your preferences, ensuring you never miss an important update.

Email Updates
Travel Offers & Campaigns

Get exciting seasonal offers, personalised holiday deals, and loyalty rewards delivered directly to your inbox or chat, helping you discover the best options to make every getaway special.

Email Updates
Smart Messaging

Enjoy effortless communication with your favourite travel brands through your preferred channels, WhatsApp, SMS, RCS, or email, keeping all your important travel details and conversations in one place.

Email Updates
Instant Help Hub

Chat easily with hotel or airline teams in real time for upgrades, quick issue resolutions, or special requests, ensuring your travel stays smooth, comfortable, and well-coordinated from start to finish.

Work With Us

Create Personalised Guest Experiences With Zapim’s Intelligent Communication Platform

Travel Experience Transformation Powered by Zapim AI

Zapim’s AI-powered travel assistant makes your journeys effortless and personalised. It delivers instant updates, confirmations, and post-trip offers while keeping every interaction smooth and reliable, so you stay connected, informed, and free to enjoy every moment.

Built for Trust and Reliability

Zapim secures every travel message with advanced encryption, protecting your personal data and ensuring completely private communication.

Preferred by Leading Travel Brands Worldwide

Top airlines and hotels use Zapim to deliver faster updates, enhance convenience, and create seamless travel experiences.

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FAQs

Frequently Asked Questions

Zapim transforms traditional hotel and travel communication into dynamic, real-time guest interactions through WhatsApp, SMS, email, and voice.

Yes. Zapim easily connects with existing PMS, CRM, and reservation systems for seamless data exchange and unified guest management.

Zapim follows strict data privacy standards with multi-layer encryption and secure communication channels, ensuring complete protection of guest information.

Absolutely. Zapim’s scalable platform powers centralised communication across regions, maintaining consistent and high-quality guest experiences.