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Retail & E‑commerce

Redefining Customer Engagement for Modern Retail

Zapim makes your shopping experience easier, faster, and more personal. From product updates to delivery alerts, every message keeps you informed and helps you shop with confidence, anytime, anywhere.

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ABOUT

Transforming How You Shop Online

Zapim connects you seamlessly with your favourite stores, helping you get instant updates, faster support, and exclusive rewards with every purchase.

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Personalized Recommendations

Discover products and deals picked just for you through smart, AI-powered conversations that feel natural and helpful.

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Seamless Onboarding

Set up accounts, confirm orders, and join loyalty programs effortlessly with automated messages that guide you every step of the way.

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Order & Delivery Made Simple

Get instant shipping alerts, live order tracking, and delivery confirmations directly on your preferred messaging apps.

What We Offer

Smart Communication That Enhances Every Shopping Moment

WhatsApp Chat

WhatsApp Chat

Get product suggestions, order updates, and quick support through WhatsApp — all in a friendly, chat-style conversation.

SMS Alerts

SMS Alerts

Receive flash sale notifications, payment reminders, and delivery confirmations in real time, so you never miss a deal.

Voice Support

Voice Support

Talk to AI voice assistants that can track your orders, confirm deliveries, and collect your feedback at any time of the day.

RCS Messages

RCS Messages

Enjoy rich, interactive messages with product carousels, secure payment links, and special offers that feel like an in-app experience.

Email Updates

Email Updates

Stay informed with personalised product emails, digital receipts, and loyalty rewards straight to your inbox.

Customer Experience

Create Seamless Interactions Across Every Retail Scenario

Empower your retail enterprise to deliver secure, intelligent, and dynamic experiences with Zapim’s AI-powered communication solutions built for omnichannel shopping.


Verified Account Logins

Shop with confidence using secure, multi-step authentication that keeps your personal details safe. Every login and purchase is verified instantly, ensuring complete protection throughout your online shopping journey.

Verified Account Logins

Instant Order and Delivery Updates

Stay updated every step of the way. Get real-time alerts the moment your order is confirmed, shipped, or delayed, keeping you informed and stress-free until your items arrive.

Instant Order and Delivery Updates

Quick Support and Returns

Need help? Connect instantly through chat or voice for quick answers, product replacements, or return assistance. No waiting or back-and-forth emails—just smooth, hassle-free support whenever you need it.

Quick Support and Returns

Personal Offers and Rewards

Receive exclusive offers, loyalty points, and personalised product deals tailored to your interests. Stay ahead with restock updates and time-sensitive discounts created just for your shopping preferences.

Personal Offers and Rewards
Tools

Your Trusted Shopping Companion

Zapim gives you the tools to shop effortlessly and stay connected with your favourite brands every day.

Email Updates
Email Notifications

Get your order confirmations, receipts, and special offers through secure and reliable emails.

Email Updates
Smart Campaigns

Enjoy personalised campaigns and offers that match your shopping style and interests.

Email Updates
Unified Messaging

Receive all order updates, delivery alerts, and discount codes across SMS, WhatsApp, and email, all working together.

Email Updates
Customer Chat

Easily message stores for any product or delivery query and get instant responses through secure two-way conversations.

Work With Us

Engage Shoppers, Boost Conversions, And Drive Loyalty With Zapim

Redefine Your Shopping Experience with Zapim AI

Zapim makes online shopping more personal and fun. With AI-assisted communication, every message helps you find what you love faster, track orders easily, and enjoy full peace of mind.

Safe and Secure Experience

All your shopping messages and details are protected with global privacy standards and end-to-end encryption.

Trusted by Top Brands

Leading retailers use Zapim to keep you updated, deliver faster support, and create rewarding experiences every time you shop.

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FAQs

Frequently Asked Questions

Zapim sends interactive, real-time messages about your orders, deals, and support updates, keeping your shopping simple and enjoyable.

Absolutely. Zapim uses strong encryption and verified channels to make sure your data and communication stay private.

Yes! Even during large sales or festive offers, Zapim ensures you get instant notifications without delays.

Zapim tracks your orders, shares the best deals, assists with delivery updates, and helps with any post-purchase support, all automatically.