Zapim's Voice AI manages routine B2C customer tasks, freeing human agents to focus on complex, high-value interactions. Our no-code CPaaS builds advanced, scalable voice experiences easily.
Unlock rich, actionable insights from every B2C conversation. Leverage AI-powered speech recognition and sentiment analysis to optimise call flows and boost sales conversion.
Our Voice API, your rules. Quickly scale and modify your voice experience with our Voice SDK. Add core features like IVR, call recording, and seamless, high-quality connectivity.
Experience reliable global connectivity with Zapim’s carrier-grade infrastructure. With coverage across 100+ countries, enjoy clear, compliant calling, intelligent real-time routing, and built-in redundancies that ensure seamless scalability and optimal performance worldwide.
Expand your calling capabilities instantly with Zapim’s Elastic SIP Trunking. Enjoy global PSTN connectivity, pay-as-you-go pricing, and no channel limits. Scale up or down in minutes through an intuitive console or powerful APIs.
Keep your communications secure and consistent with Zapim Interconnect. Establish private connections to Zapim’s cloud infrastructure for dedicated bandwidth, enhanced call quality, and enterprise-grade data protection, without depending on the public internet.
Gain real-time access to live call audio through Zapim Media Streams. Capture, process, and analyse audio data securely as it happens to power AI-driven insights, voice analytics, and compliance-grade recording capabilities.
Ensure unmatched call quality with Zapim Voice Insights. Monitor live call metrics, detect disruptions instantly, and resolve call performance issues before they impact users. Deliver consistently superior voice experiences to every customer.
Integrate crystal-clear voice experiences into your apps with Zapim Voice SDK. Easily embed calling features into your iOS, Android, or web applications, ready for conferencing, click-to-call, and in-app customer support with minimal coding.
Augment your contact centre staff by offloading routine B2C inquiries and repetitive tasks to our Voice AI, allowing agents to focus on complex, high-value interactions and strategic initiatives that drive revenue.
As a robust CPaaS solution, the Voice API drastically lowers your First Response Time (FRT) and significantly reduces overall resolution time. Get your B2C customers the answers and solutions they need, faster and more reliably.
Achieve higher conversion and superior efficiency by leveraging Zapim’s proprietary AI engine across your voice workflows. We automate optimisation, intelligently predict customer needs, and boost call resolution from day one, allowing your agents to focus purely on high-value interactions.
Our AI analyses historical customer data, intent, and complexity for every inbound caller, determining the exact best agent or automated solution to handle the query, ensuring maximum first-call resolution and customer satisfaction.
Define your brand’s interaction tone and compliance rules. Our AI performs real-time speech-to-text transcription, analyses sentiment, and provides automated compliance checks and agent coaching, ensuring consistent messaging and eliminating simple errors during the conversation.
Securely record calls for quality assurance, training, and compliance, with easy access via the dashboard or API, always maintaining user consent.
Connect multiple parties in real-time, perfect for bridging customers with experts, translators, or internal team meetings.
Deliver critical automated reminders and alerts that allow customers to confirm, reschedule, or interact using simple keypad input.
Capture missed calls with customised greetings and receive automatic transcriptions in your CRM, all backed by cloud infrastructure that scales to thousands of simultaneous calls.
AI provides rapid resolution of customer queries via CPaaS voice channels, improving satisfaction and driving repeat purchases.
CPaaS enables automated payment reminders and loan follow-ups; AI optimises collections by prioritising high-value calls.
AI streamlines appointment scheduling and patient notifications; the reliable CPaaS platform ensures high-quality, efficient communication.
Enhanced campaign management and service alert notifications are driven by CPaaS, with AI ensuring personalized and timely customer engagement.
Automated tracking updates and delivery exception alerts are managed via CPaaS voice, while AI proactively handles routing and complex inquiries.
AI powers proactive service scheduling reminders, and the CPaaS infrastructure ensures reliable, high-quality roadside assistance routing.
Zapim's service is a next-generation CPaaS (Communications Platform as a Service). Unlike traditional telephony, our Voice API provides programmable tools, SDKs, and a no-code interface, allowing you to embed, customise, and automate high-quality voice interactions directly into your B2C applications and workflows, all via the cloud.
Our AI-assisted services transform B2C engagement by handling routine tasks (like IVR navigation, payment reminders, and order status) at scale. This frees human agents to focus solely on high-value interactions, while Conversational Intelligence provides real-time analytics, sentiment analysis, and automated call summaries for better sales and service outcomes.
No. Zapim's Voice API is designed for rapid deployment. As a CPaaS solution, it uses simple, well-documented REST APIs and SDKs that are platform-agnostic, enabling quick and easy integration with major CRMs, ERPs, and customer support applications without requiring deep telephony expertise.
We ensure high reliability and quality through a highly scalable, cloud-based infrastructure designed to handle thousands of simultaneous calls (scalability). This infrastructure minimises latency and supports features like call recording, multi-party conferencing, and high-quality Text-to-Speech/Speech-to-Text for a consistently clear customer experience.
