Crexendo and Ozonetel have announced a collaboration to showcase AI-powered customer experience solutions at the 2026 NetSapiens User Group Meeting. By combining Ozonetel’s AI Command Central with Crexendo’s NetSapiens platform, the companies aim to help businesses analyze customer conversations, identify sentiment, monitor service quality, and uncover sales opportunities. The integration brings AI-driven conversation intelligence to a communications platform supporting over 8 million users, helping enterprises improve customer engagement, retention, and operational efficiency.