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Transactional WhatsApp API

Turn Critical Alerts Into Instant Customer Trust

Automate essential workflows using Zapim's official WhatsApp API. Send immediate, high-priority transactional notifications like Order Status, OTPs, and Delivery Updates for superior customer satisfaction.

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Secure and Compliant Transactional WhatsApp Infrastructure

Leveraging the Official WhatsApp Business API by Meta, Zapim securely enables businesses to deploy automated, high-priority customer notifications in an encrypted, compliant, and reliable environment.

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Zero-Compromise Security and Privacy

Every interaction is protected with bank-grade, end-to-end encryption. Critical data remains private and totally secure.

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Engineered for Global Compliance

Easily navigate global privacy laws. We meet and exceed all GDPR and international standards for worry-free outreach.

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Unbreakable Performance and Reliability

Guaranteed uptime ensures mission-critical messages, like OTPs and confirmations, are delivered instantly and without fail.

Benefits

Core Advantages of Transactional WhatsApp

Features

Secure Scale: Transactional API Power

Action-Triggered
Automation

Automatically deploy vital messages the instant a customer action occurs (e.g., purchase, booking). Ensure timely, relevant communication always reaches your users.

Essential, Non-
Promotional Content

Messages are strictly informational, fulfilling customer expectations post-interaction. Send critical updates like order confirmations, OTPs, and shipping statuses, building brand trust.

Unmatched Message
Reliability & Visibility

Leverage WhatsApp's 98% open rate, providing a channel far more visible and reliable than traditional SMS. Your time-sensitive messages will be seen immediately, guaranteed.

Seamless CRM and
System Integration

Easily integrate the official WhatsApp Business API with your existing CRM and e-commerce platforms. Scale your automated messaging effortlessly from one central, unified platform.

Trusted by over 500+ global brands and organizations, including

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Capabilities

Key Capabilities to Enhance Engagement and Conversions


Unmatched Global Reach

Connect instantly with 2+ billion users globally, leveraging the world’s most popular messaging platform for maximum visibility and brand awareness.

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Guaranteed High Engagement

Achieve exceptional 95%+ message delivery and open rates by communicating on the trusted app your customers already check every single day.

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Streamlined Multi-Agent Inbox

Centralise all customer service and operational communications into one all-in-one platform to streamline team workflows and boost agent efficiency.

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Dynamic Two-Way Exchange

Allow customers to interact and resolve their queries effectively using rich media, quick-reply buttons, and seamless human-to-AI agent conversations.

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Use Cases

Smarter Transactional Messaging for Every Industry

Financial Services

Financial Services

Payment & Security Alerts: Send instant successful payment notifications, secure OTPs (One-Time Passwords), fraud alerts, and immediate account balance updates.

Retail & E-commerce

Retail & E-commerce

Order & Status Notifications: Deliver immediate order confirmation, real-time shipping updates, dynamic delivery tracking links, and successful return processing alerts.

Logistics

Logistics

Delivery Tracking & ETAs: Provide an instant parcel tracking link, notify customers of estimated time of arrival (ETA) changes, and confirm final delivery alerts.

Real Estate

Real Estate

Appointment & Document Alerts: Confirm site visit bookings, send timely document collection reminders, and dispatch payment due date notifications.

Real Estate

Healthcare

Appointment & Prescription Reminders: Dispatch booking confirmations, alert patients to upcoming doctor appointments, and send timely prescription refill reminders.

Travel & Hospitality

Travel & Hospitality

Booking & Check-in Details: Send flight/hotel booking confirmations, essential check-in instructions, immediate gate change alerts, and itinerary change notifications.

Consumer Goods

Consumer Goods

Warranty & Service Status: Confirm product registration, notify customers of warranty expiry dates, and send repair status updates for products.

Media & Advertisement

Media & Advertisement

Subscription & Renewal Notices: Confirm new subscription sign-ups, send payment reminders, and notify users of service renewal or expiry dates.

IT & ITES

IT & ITES

Support Ticket & Service Alerts: Confirm support ticket creation, provide status updates on technical resolution, and communicate scheduled maintenance notices.

Consulting Services

Consulting Services

Session & Billing Reminders: Confirm booked consulting sessions, send reminders for upcoming meetings, and dispatch instant invoice and payment notifications.

FAQs

Frequently Asked Questions

The Zapim API uses the Official WhatsApp Business API by Meta to automate sending immediate, high-priority, non-promotional notifications (like OTPs and Order Updates). It differs from promotional messages by strictly providing essential, informational content triggered by customer action, fulfilling expectations, and building trust.

Yes, the communication is highly secure with bank-grade, end-to-end encryption, keeping critical data totally private. The infrastructure is engineered for Global Compliance, meeting and exceeding all GDPR and international privacy standards.

You can easily achieve Seamless CRM and System Integration with the API to scale automated messaging from a unified platform. The service guarantees Unbreakable Performance and leverages WhatsApp's strength to achieve exceptional 95%+ message delivery and open rates.

Yes, the platform enables Dynamic Two-Way Exchange for customers to interact and resolve queries using rich media and quick-reply buttons. It also supports a Streamlined Multi-Agent Inbox to centralise communications and boost team efficiency.