img

Two-Way Messaging

Conversations That Build Instant Connection.

Zapim enables fast, secure, and two-way SMS communication between you and the brands you trust. Ask questions, confirm details, or share feedback, all through simple text replies that get real-time responses, keeping you connected and informed effortlessly.

img
img
ABOUT

The Conversational Messaging Platform for Modern Engagement

We empower businesses to create personalised, interactive experiences where you can talk directly with them, no apps, no waiting time, just simple SMS conversations that matter. Zapim’s robust infrastructure ensures every message, request, or reply reaches its destination safely and instantly, so communication stays smooth and trustworthy.

img

Secure Conversations

Every interaction is encrypted and verified to ensure your data privacy and the authenticity of the conversation.

img

Compliant by Design

Zapim follows strict global communication standards to keep every conversation secure, transparent, and trustworthy.

img

Always Active

Our platform guarantees uptime and speed, so your questions, confirmations, or service requests never go unanswered.

Benefits

Why Brands and Customers Choose Two-Way Messaging with Zapim

Key Features

Smart Messaging That Delivers Clarity, Connection, and Confidence

Experience seamless two-way SMS communication with real-time replies, automation, and secure interactions.

Conversational SMS Threads

Send and receive replies instantly for confirmations, feedback, support, or delivery queries, all via your phone’s inbox.

AI-Ready Automation

Businesses can integrate intelligent bots to answer common questions instantly, keeping you informed without delay.

Live Agent Escalation

When needed, the conversation can shift seamlessly to a customer support agent for personalised assistance.

Delivery and Response Tracking

Brands can see when messages are delivered and when you reply, ensuring fast follow-ups and better service quality.

Trusted by over 500+ global brands and organizations, including

Ready for real conversations?

Integrate our Transactional SMS API and enable secure, two-way customer interactions instantly

Capabilities

Make Every Message a Two-Way Opportunity


Instant Response Handling

Whether you confirm an appointment or ask for product info, expect an immediate, accurate reply.

Instant Response Handling

High Engagement Rates

Interactive messages capture attention and improve brand responsiveness.

High Engagement Rates

Centralised Control

Businesses manage real-time chats from an intuitive dashboard, ensuring timely communication with you.

Centralised Control

Multilingual Conversations

Chat in your preferred language for localised, friendly interactions.

Multilingual Conversations

Automation and Smart Routing

Requests reach the right system or person automatically, eliminating delays or missed replies.

Automation and Smart Routing
Use Cases

How Two-Way Messaging Enhances Everyday Interactions

Shopping & E-commerce

Shopping & E-commerce

Confirm order details, share feedback, or reschedule deliveries by replying to SMS.

Banking & Financial Services

Banking & Financial Services

Verify transactions, respond to fraud checks, or request account details securely over text.

Healthcare

Healthcare

Confirm appointments, get reminders, or request lab updates through SMS replies.

Travel & Hotels

Travel & Hotels

Modify bookings, get status updates, or chat for travel assistance instantly.

Property & Real Estate

Property & Real Estate

Schedule visits, confirm availability, or request property details directly via SMS.

Education

Education

Students and parents can reply to alerts for fee status, schedule updates, or admission info.

Entertainment

Entertainment

Manage subscriptions or respond to verification prompts via two-way chat.

Delivery & Logistics

Delivery & Logistics

Confirm drop times, update instructions, or provide feedback when your package arrives.

Professional Services

Professional Services

Communicate updates, reschedule meetings, or acknowledge invoices quickly via SMS.

FAQs

Frequently Asked Questions

Zapim turns one-way alerts into real conversations, enabling you to reply, share inputs, or get instant support from the brand, all within your message inbox.

All communications are encrypted and verified in accordance with global guidelines, ensuring your data and privacy remain fully protected.

No apps needed. You can text and receive real-time replies directly via SMS, convenient, accessible, and instant.

Zapim’s intelligent automation and live management ensure your messages get acknowledged or answered within seconds, enhancing your overall experience.