Opyn has announced that its AI agents helped healthcare administrator Marpai reduce provider call center costs by 40% while handling 100% of inbound provider calls and resolving 70% without human assistance. The AI-powered voice agents operate 24/7, managing eligibility verification, benefit enquiries, and claims-related questions. Complex cases are transferred to human representatives with conversation transcripts and AI-generated summaries, helping improve service efficiency while maintaining personalized support.